Drivio Privacy Policy

Last updated: October 27, 2026. This policy applies to the Drivio mobile app and web app (rides and deliveries for riders, customers, and drivers).

Information we collect

  • Account details: name, email address, phone number, and password (stored securely by our authentication provider).
  • Location: a rider's pickup and drop-off locations when requesting a trip; a driver's precise live location while online and during trips, including while the app is in the background, so riders can see their driver and trips can be matched and navigated.
  • Trip details: addresses, times, routes, fares, ratings, and in-trip messages.
  • Photos and documents: for drivers, vehicle details and documents such as license, registration, insurance, and background check; trip photos such as pickup or delivery confirmation photos.
  • Payment information: card payments are processed by Stripe. We do not store full card numbers; we keep only a Stripe reference and the card brand and last four digits. Drivers who receive payouts provide identity and bank details directly to Stripe.
  • Device information: a push notification token so we can send trip alerts.
  • Support messages you send to us.

How we use it

To match riders and drivers, show live tracking, calculate fares, process payments and driver payouts, send trip notifications, provide support, keep people safe, prevent fraud, and meet legal obligations. We do not sell your personal information and do not use it for advertising.

Who we share it with

  • The other person on your trip sees your first name, relevant trip locations, and vehicle details. Phone numbers are not shared directly; calls go through a private masked number for each trip.
  • Service providers that run Drivio for us: Supabase (database, authentication, file storage), Stripe (payments and payouts), Google Firebase Cloud Messaging (push notifications), a telephony provider (masked calls), and map and address-search providers.
  • Authorities, when required by law or to protect safety.

Retention and deletion

We keep your information while your account is active. You can delete your account inside the app (Profile, then Delete account), which removes your account and personal data. We may keep limited records, such as payment and trip records, where the law requires. You can also request deletion by emailing us at the address below.

Your choices

You can edit your profile in the app. You can turn off location or notifications in your device settings, but trips cannot be matched or tracked without location.

Security

Data is sent over encrypted connections and access is restricted by account. No system is perfectly secure.

Children

Drivio is for people 18 and older. We do not knowingly collect information from children.

Changes

If our practices change we will update this page and the date above.

Contact

Questions or deletion requests: prshomeimprove@gmail.com